SALATTO - Refunds and Cancellation

Last updated: 3 November 2026

This policy explains how to cancel a SALATTO Pro subscription and how to get your money back. It forms part of our Terms of Use.

1. Who sells the subscription

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you pay for SALATTO Pro, the Paddle Buyer Terms and the Paddle Refund Policy also apply. The charge on your bank statement comes from Paddle.

2. The Free plan

The Free plan costs nothing and needs no payment card, so there is nothing to cancel or refund.

3. SALATTO Pro

SALATTO Pro is a subscription paid monthly or yearly. The current prices are shown in the pricing section of our home page. Before you pay, the checkout shows the final price. The subscription renews automatically at the end of each paid period until you cancel it.

4. Cancelling

• You can cancel at any time: from your subscription settings in SALATTO, or by finding your purchase at paddle.net.
• Pro stays active until the end of the period you have already paid for. You will not be charged again.
• When that period ends, your farm moves to the Free plan. All your data stays: boxes, plants, readings and history.

5. Refunds

If SALATTO Pro is not right for you, you can get a full refund of any payment within 14 days of that payment.

• To ask for a refund, find your purchase at paddle.net and send the request there, or write to us through the feedback form and we will pass it to Paddle.
• Paddle returns the money to the payment method you used. Your bank may take a few days to show it.
• When a payment is refunded, the Pro period it paid for ends and your farm moves to the Free plan. Your data stays.

6. If a renewal payment fails

Paddle will try to take the payment again. If it still fails, your farm moves to the Free plan and your data stays. You can subscribe again at any time.

7. Your rights

This policy does not limit any rights you have under the consumer law of your country.

8. Contact

Questions about payments, cancellation or refunds: please use the feedback form. It opens without signing in.